"SWEETLY" ASKED QUESTIONS
"You've Asked, We've Answered"
How long will the cookies last?
Our flavored, undecorated shortbread cookies are heat sealed and will last 2-3 weeks. Discard after 4-5 weeks from purchase.
Our custom decorated shortbread cookies are heat sealed and will last 2-3 weeks. You can always freeze them to prolong there freshness. Just place the heat sealed cookies in a ziploc or plastic container with lid for up to 2 months. To thaw, remove ziploc bag or plastic contaner from the freezer. DO NOT OPEN! Allow to thaw completely for 24 hours to avoid condensation that can ruin the cookie design.
Our cookie cakes will keep for 2-3 days at room temperature. If you can secure it in an airtight container you may refrigerate it for up to a week.
Our chewy cookies will last up to a week in an airtight container.
Do you offer Gluten or Nut Free cookies?
We do not offer these special selections at this time. We will work to have options for those with food allergies in the near future.
Do you ship cookies?
Per the TN Cottage Food Law I can only ship cookie orders to Tennessee residents.
Items that are NOT available for shipping will say so in the description.
We ship orders only on Wednesday and Thursdays! Please place your order by Sunday to ensure your cookie order ships on time. It takes us 1-3 days to process orders and this does not include the shipping time. Shipping is USPS Priority Mail only and is 1-3 business days and may have delays due to the COVID-19 pandemic. You will be provided with a tracking number for your package once it is created.
RUSH SHIPPING is available. Contact us prior to ordering for pricing.
We cannot guarantee any packages once they are turned over to the shipping company. We are not responsible for delayed, damaged, broken, lost, etc. products and/or packages.
Do you offer refunds?
Once an order is placed the items are created and reserved for that customer. We will ONLY offer a full refund if cancellation is within 24 hours of ordering. If it is after the 24 hour cancellation period then no refund is given.
Do you offer gift cards?
Unfortunately at this time we do not offer gift cards.
What is a "Porch Pick-Up"?
A Porch Pick-Up is an option we give on all of our flash sales in the online shop. Instead of paying for shipping, you can pickup your order from our location at the date, address, and time listed on your receipt. It is a contact-less experience where you are able to pick up your order from our cookie table in a timely manner and go on with the rest of your day.